If you are feeling unsatisfied by the help you have received from us, please let us know. Additionally, we would also appreciate hearing from you if you are feeling satisfied with the care we have provided you. Or perhaps you would like to pass on your concerns, ideas or suggestions for improvement? Do not hesitate to contact us! We value the learning experience you can provide us, so we can continuously improve our care.
Complaints and compliments will help us provide the best possible care.
Complaints and dissatisfaction
In case you have a complaint about one of our employees, the choices that have been made during your treatment, the expenses, or whatever the reason may be, please let us know as soon as possible. In most cases, the complaints can be resolved quickly and satisfactorily. Are you and that specific employee of ours unable to solve the problem together? Then please contact our complaints officer.
Compliments and tips
Wish to share a compliment or a tip? We would love to hear from you! You can send us an email or leave a review on ZorgkaartNederland or Google Reviews. We would very much appreciate it!
Complaints officer
If you would like to receive help with regards to your complaint, please contact our complaints officer. She will help you find a suitable solution and, if necessary, involve the specific employee in the proces. The complaints officer provides independent advice and information, and can offer mediation. Clients and their relatives can contact her whenever necessary.
Step 1: Starting the conversation
Talk to your practitioner
Tell us if you are unsatisfied with our help
Step 2: Ask the complaints officer
Are you having difficulty talking about your complaint? Or are you having trouble finding a solution? Then please contact the complaints officer via 06-121 01 215. The complaints officer works independently, does not take sides, and has a mediating role. She will try to find a solution together with all involved parties.
Step 3: Disputes committee
If you are unsatisfied with the handling of your complaint, you can contact the disputes committee (www.degeschillencommissiezorg.nl).
Please note that financial costs apply.
In case you are unsatisfied with the handling of your complaint and you are under 18 years old, please contact the external complaints committee of Mentaal Beter.
Always describe your complaint as clearly as possible and state your name and date of birth. Sign your complaint with your signature. You will receive confirmation of receipt as soon as your complaint has been received. The complaints officer will then provide you with further information about the handling of your complaint.
Mentaal Beter
attn. Complaints officer
Steijnlaan 12
1217 JS Hilversum
Complaints officer Mentaal Beter:
Marion de Kruijf | 06-121 01 215